Slack Tightens Data Controls Amid AI Privacy Concerns

Salesforce’s New Slack API Terms

Salesforce (NYSE: CRM) recently updated its Slack terms of service to restrict how third‑party apps store and search Slack messages, according to The Information. A Salesforce spokesperson pointed to a May 29 statement emphasizing:

• Enhanced data safeguards for information accessed via Slack APIs.

• Commitments to thoughtful and transparent AI and data services.

• New limits preventing apps like Glean from long‑term indexing or copying of Slack data.

These changes reflect growing enterprise caution as organizations grapple with customer data privacy in AI deployments.

What This Means for Third‑Party Apps

• No permanent storage: Apps can still read messages in real time, but cannot save them in external databases.

• Search limitations: Without persistent indexing, features like company‑wide knowledge graphs become less effective.

• Compliance focus: Businesses must review workflows to ensure they respect the updated Slack API restrictions.

Salesforce’s Financial Footing

Despite tighter data rules, Salesforce remains financially robust. For an in‑depth look at its balance sheet strength—key to funding ongoing AI and platform investments—consult the Balance Sheet Statements API. It provides quarterly and annual snapshots of:

• Total assets vs. liabilities

• Shareholders’ equity trends

• Liquidity ratios

Tracking Salesforce’s Regulatory Filings

Salesforce’s May 29 policy shift was documented in its public filings. To review the exact language and timing, use the SEC Filings API. This endpoint delivers:

• Latest 8‑K and 10‑Q disclosures

• Amendments to terms of service

• Press releases linked to regulatory updates

Monitoring these filings helps corporate counsel and compliance teams stay ahead of AI governance changes.